Customer Service Assistant/Receptionist
Optimistic - Equity- Kindness- Innovation– Collaboration
25hrs per week over 5 days
Derby College Group (DCG) are recruiting a Customer Service Assistant/Receptionist to join our Student Services team based at our historic Roundhouse Campus in Pride Park, Derby. If you would like to visit the site and meet the team before applying, please reach out to hrrecruitment@derby-college.ac.uk.
The Opportunity
As the first point of contact, you will play a vital role in creating a positive and lasting impression whether greeting visitors, supporting students, or assisting staff and external partners. By delivering outstanding customer service, managing enquiries efficiently, and maintaining a friendly and approachable manner, you will help uphold the College’s reputation for excellence and inclusivity.
For a full explanation of the roles and responsibilities, please click
About you
You’re a friendly and professional individual with excellent customer service, communication, and organisational skills. Confident using IT and handling enquiries, you stay calm under pressure and adapt well to changing situations. You work effectively both independently and as part of a team, with a good understanding of safeguarding, health and safety, and administrative procedures. Ideally, you bring experience in reception or customer service and hold—or are willing to work towards—an NVQ Level 2 in Customer Service or Administration.
For a full explanation of the Person Specification, please click
The Benefits
1. Membership of the Local Government Pension Scheme with a 19.9% employer contribution
2. Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
3. TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
4. Discounts on East Midlands Railway Annual Season Tickets
5. Microsoft Office for FREE with 1TB of OneDrive cloud storage
6. Discount on treatments at SENSI our onsite salon at the Roundhouse
7. Flint Bishop Solicitors – free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
8. Continuous development and progression opportunities
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
If you have any questions about the recruitment process, reasonable adjustments, or about the role, please contact us at hrrecruitment@derby-college.ac.uk.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
If you require visa sponsorship
Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.
Recruitment Agencies - We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.