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Senior ICT Consultant
Location: Amersham, High Wycombe, Windsor & Maidenhead
Salary: £30,000 - £35,000
Turn IT On is currently seeking an experienced ICT Consultant/Senior ICT Technician who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn, and a passion for providing exceptional service to our customers. You will join an expanding team supporting schools in and around Buckinghamshire.
This role involves supporting a Trust of primary schools, acting as the liaison between your schools and Turn IT On, ensuring they are informed about our products and services, managing customer accounts, and maintaining IT hardware and software across school sites to enhance ICT provision and support effective teaching and learning through ICT solutions.
Candidates should have a passionate interest in IT, a solid technical background, and be self-driven with enthusiasm for customer service. Excellent communication and organizational skills are essential for liaising with school senior management.
Requirements include at least 2-3 years of experience in a Senior ICT Technician or 2nd/3rd support role in the education sector, though this is not essential. The ability to work independently, troubleshoot effectively, and proactively enhance team services is also important.
Responsibilities include:
* Handling 2nd/3rd line issues, responding to ICT emergencies & school complaints.
* Resolving technical issues impacting school operations with robust solutions.
* Providing internal network support.
* Supporting and mentoring 1st/2nd support roles.
* Enforcing and monitoring policies in line with school guidelines.
* Providing staff training.
* Leading installation or repair of computers, networking, and standard applications, diagnosing and solving operational problems.
* Managing technical duties related to networks and desktop services, including upgrades and maintenance of computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns, and hardware.
Skills/Abilities:
* Windows Server, Active Directory, Microsoft OS
* HyperV Virtualisation Technologies
* Office365/Azure Cloud Technologies
* Experience in server and network installations
* Proactive decision-making during ICT emergencies
* Excellent customer service and communication skills
* Flexible, adaptable, friendly, and approachable
* Team player with the ability to work independently and organize own time effectively
The role is full-time, full-year, with salary negotiable based on experience. Benefits include pension, electric/hybrid car scheme, cycle scheme, eye care vouchers, mental health support, employee assistance, and recognition programs.
The role requires a driver with own vehicle, and successful candidates will undergo DBS and safeguarding checks.
Turn IT On is part of the Transforming Learning Group, providing ICT support to over 5,000 UK schools with a team of over 400 staff. We prioritize safeguarding and promoting the welfare of children and young people.
We are open to flexible working arrangements.
Ref: 223 116
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