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Workplace Business Partner | Legal & General
Please note for this role your contract will be with our facilities management provider Mitie. Please click the link to visit the Mitie website to apply.
About the Role:
Owning the smooth running of onsite operations with a focus on delivering concierge-style service that feels like 5*. Managing service delivery, client relationships, contractors, statutory compliance, contractual obligations, health & safety, and leading the onsite team.
Key Responsibilities:
* Full responsibility for all onsite services, ensuring operations run like a luxury hotel.
* Manage reactive fixes and planned maintenance to maintain high standards and client satisfaction.
* Serve as the main contact for clients, visitors, and the team, ensuring seamless, personal interactions.
* Build strong partnerships with client contacts to align on service expectations.
* Ensure all contractual obligations and statutory compliance requirements are consistently met or exceeded.
* Coordinate across all FM service lines for consistent, top-quality delivery.
* Minimise disruptions, especially around critical operations, while maintaining luxury service standards.
* Continuously seek opportunities to improve the customer experience and add value onsite.
* Maintain robust safety, security, and resilience plans, regularly tested to ensure 24/7 peace of mind.
* Support project delivery alongside the projects team, upholding high standards.
* Conduct regular site walks to identify and resolve issues with hotel-quality attention to detail.
* Provide accurate KPI and service level reporting to keep stakeholders informed.
* Manage work orders effectively to prevent service breaches and ensure smooth operations.
* An experienced knowledge of engineering, technical, compliance and operations in a similar role.
What's Needed:
* Proven track record in facilities management with a focus on high-end, hospitality-style service.
* Strong operational knowledge covering maintenance, statutory compliance, and contractual obligations in client-centric environments.
* Experience managing budgets and balancing cost control with premium service delivery.
* Skilled at managing contractors and suppliers to meet exacting service standards.
* Ability to perform under pressure while maintaining exceptional service quality.
* Strong leadership and communication skills to motivate teams and build client relationships.
* Confident problem solver with calm decision-making, including in emergencies.
* Proficient with Word, Excel, and reporting tools.
* Safety-conscious with relevant certifications (IOSH or NEBOSH preferred).
* Technical compliance knowledge essential.
* Diplomatic, flexible, and proactive mindset.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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