To lead and continuously improve the quality function at We Care Group and Summit Care Group, ensuring all services meet or exceed regulatory requirements and deliver high-quality, person‑centred care. This role provides strategic leadership and operational oversight of the quality governance framework, CQC compliance, and clinical standards across the organisation.
Please note this role is national across all of our care homes within the North West and North of England. Ideally, the post holder will reside within a commutable distance of our portfolio.
Strategic Leadership
* Deliver a group-wide strategy for quality improvement, regulatory compliance, and safety assurance.
* Advise the COO on quality performance, emerging risks, and improvement priorities.
* Foster a culture of continuous improvement, accountability, and learning across all care services.
Quality and Governance Oversight
* Lead the Regional Quality Nurse team to deliver regular quality audits, compliance visits, and thematic reviews.
* Monitor and respond to external inspections (e.g. CQC, LA, etc.) and ensure that robust action plans are in place and effectively monitored.
* Ensure that services are prepared for inspection and maintain good or outstanding ratings.
* Drive improvements in clinical governance, safeguarding, infection prevention, medication management, and care planning.
Governance and Reporting
* Lead the design and maintenance of the Group’s quality governance framework, policies, procedures and systems.
* Produce high‑quality reports and dashboards for the COO, regulators, and stakeholders.
* Establish and chair a cross‑functional Quality, Safety & Safeguarding Group to drive continuous improvement and assurance across all services and strengthen governance across the organisation.
* Provide visible and supportive leadership to the Quality Team, promoting development, accountability, and resilience.
* Work collaboratively with Home Managers, the Operations team, and other functional leaders.
* Support learning from incidents, complaints, and safeguarding referrals through root cause analysis and thematic learning.
Person Specification:
* Clinical leadership experience in adult social care or a related healthcare setting.
* In‑depth knowledge of CQC regulations, and quality improvement methodologies.
* Demonstrated success in improving service quality and compliance at scale.
* Excellent communication, influencing, and people management skills.
* Registered Nurse (RGN/RMN/RNLD) or relevant professional qualification.
* Experience of working across multiple services or regional operations.
* Additional qualifications in quality improvement or leadership (e.g. ILM).
Values and Behaviours:
* Commitment to compassionate, resident‑centred care.
* Role model for company values of Family, Honesty and Respect.
* Collaborative, proactive, and supportive leadership style.
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