About this role:
Wells Fargo is seeking an accomplished technology leader to serve as the Global Head of Service Transition and Change Assurance. The role is accountable for defining and delivering a global strategy for service transition, change assurance.
You will lead a high impact function that ensures all technology change and new services are delivered with resilience, control, and operational excellence. The role requires a deep expertise across infrastructure, application lifecycle and change governance, with strong bias for automation and DevOps-aligned practices.
As a visible leader interfacing with CIOs, Risk, Engineering, Production platform, you will shape how the organisation delivers change at scale – safely, smoothly and sustainably.
In this role, you will:
* Define and own the global Service Transition & Change Assurance strategy, aligned with enterprise risk and transformation priorities.
* Foster a culture of early engagement, proactive transition planning, and end-to-end service readiness.
* Lead cross-functional governance forums to assess change readiness, oversee infra upgrade programs, DR simulations, and platform migrations.
* Serve as the senior approver for high-impact and complex changes, ensuring a balance between agility and control.
* Oversee a centralized book of work for major and notable changes; track trends, identify risks, and provide impact insights to senior stakeholders.
* Enforce compliance while supporting risk-basedexceptions,partner with enterprise change enablement for pragmatic governance.
* Ensure all changes align to internal SDLC and control frameworks, with traceable approvals, test evidence, and production readiness as standard.
* Establish and lead the Service Transition Framework across payments, ensuring readiness from project initiation through Early Life Support (ELS) completion.
* Define and manage the Permit to Operate (PtO) process—setting minimum criteria forNon Functional Requirements (NFRs), observability, failover readiness, and rollback plans.
* Implement standardized application pre-checks, in-flight validation, and post-event assurance—adapted for cloud, hybrid, and on-prem deployments.
* Partner with engineering, production support, and architecture teams to continually raise the bar on transition quality and stability.
* Champion automation-first delivery using CI/CD pipelines, service health dashboards, and intelligent alerting.
* Collaborate with platform engineering to embed operability standards, reduce manual intervention, and introduce self-healing capabilities.
* Analyzechange-related incidents and drive systemic remediation through backlog prioritization and platform investment.
* Lead and mentor a global team of service transition and change assurance professionals.
* Build domain expertise across regions and foster a culture of accountability, innovation, and collaboration.
* Influence upstream delivery teams to embed operational readiness and risk considerations from day one.
Required Qualifications:
* Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Management or leadership experience
* Experience in technology or production engineering roles within financial services, including in senior leadership.
* Proven expertise leading global service transition, production onboarding, or change governance functions.
* Successful track record of delivering infra migrations, DRcutovers, and high-volume change programs.
* Experience with real-time payments systems (e.g., Fedwire, CHAPS, RTGS) or liquidity platforms is highly desirable.
* Strong grasp of ITIL practices and modern DevOps/SRE methodologies.
* Excellent communication and stakeholder management skills at the executive level.
* Data-driven, risk-aware mindset with proficiency in tools such as ServiceNow, AppDynamics, Splunk, Control-M, etc.
Posting End Date:
21 May 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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