Job Title: IT Operations Engineer
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Location: Oxfordshire
Salary: Up to £40k per annum
Overview
We are seeking a skilled and proactive IT Operations Engineer to join our team and ensure the smooth and secure operation of end-user IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more.
The successful candidate will be the go-to technical point of contact on-site, supporting users, resolving escalated incidents from the service desk, and playing a key role in maintaining global IT standards.
Key Responsibilities
* Provide hands-on IT support for site-based and regional users, ensuring timely resolution of issues escalated by the global service desk.
* Maintain, troubleshoot, and support technologies including:
* Microsoft Office 365 cloud applications and services
* Windows desktop and server environments
* Device management (Intune, SCCM, Autopilot)
* Application deployment
* Manufacturing shop-floor systems
* Audio-visual equipment and printing
* Assist in Incident, Problem Management, and Service Request fulfilment in line with SLAs and KPIs.
* Support asset and license management as directed by IT Operations leadership.
* Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices.
* Contribute to the continuous improvement of IT services and user satisfaction scores.
* Provide operational documentation and support for new technologies and project deployments.
* Build strong relationships with users, becoming a trusted advisor for IT services at the site.
Requirements
Essential:
* Proven experience in an on-site IT support role or similar capacity.
* Solid understanding of Windows-based systems, Office 365, and enterprise connectivity.
* Experience supporting end-user technologies such as:
* Microsoft desktop/server systems (AD, DNS, DHCP)
* Microsoft Office 365 suite
* Audio-visual and printing technologies
* Strong communication skills with a service-focused approach.
* Ability to prioritise tasks, manage time effectively, and adapt to changing business needs.
Desirable:
* Microsoft certifications (OS, Office365, or Azure).
* Experience with:
* Intune, SCCM, Autopilot, PowerShell scripting
* Citrix/RDS, Exchange, Teams, SharePoint
* ERP or CRM systems (e.g., Microsoft Dynamics)
* Additional languages beyond English are a plus.
What’s on Offer
* Competitive salary
* Discretionary annual bonus
* Up to 5% matched pension contribution
* Life assurance (4x salary)
* 25 days annual leave + bank holidays
* Employee Assistance Programme
* Medicash health plan
* Eyecare vouchers
* Retail and service discounts
* Salary sacrifice car scheme
* Cycle to work scheme