Veterinary Receptionist/Administrator
We are currently looking for a Veterinary Receptionist/Administrator to join our friendly team at Gordon Vets. This role will be based across our 3 sites: Musselburgh, Bonnyrigg and Penicuik, so a driving licence is required.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment.
Responsibilities
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end‑of‑day banking.
* Maintaining a clean and safe space for our clients and their pets.
Work Schedule
This role is an average of 36 hours per week between Monday‑Friday with 1 in 6 weekends at Musselburgh (Saturday and Sunday 08:45‑15:15, with a day off given back in lieu).
Ideal Candidate
Previous experience in a vet practice is preferable, however we will consider applicants with client‑facing reception experience. You must be computer literate, able to work under pressure and able to work well within a team.
Benefits
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non‑accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits: reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
Employment Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Health Care Provider
* Industries: Veterinary
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