Overview
Welcome to SITA. We keep airports moving and airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
We operate at 95% of international hubs and partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge technology to make their operations run like clockwork.
About The Role & Team
London SITA is looking for recent graduates to join the Skystar Program within the Networks function for an initial 22‑month period, with the potential for further extension.
As a graduate in Network Management you will work in the Network Management tower led by a Network Management Solutions Designer. Your responsibilities include proactive network maintenance, operational support to local teams, customers and other suppliers, collaboration with onshore and offshore teams, and contributing to bespoke solutions.
You will report to the Senior Technology Solutions Manager and be part of the SME team that ensures SITA’s competitive strength and business growth at Heathrow through the highest quality performance of all Service Operations activities.
What You Will Do
* Provide proactive maintenance & operational support to internal and external customers in accordance with contract terms and Service Level Agreements (SLAs).
* Act as the customer SPOC for network management & tooling and coordinate intervention scheduling with customers, resolver groups, and the Service Desk to resolve faults within the prescribed SLA.
* Participate in and coordinate the adoption of new services or improvements to existing capabilities, including automation strategies.
* Execute incident and problem management support to the highest standards and coordinate resolution with appropriate resolver groups.
* Ensure the Service Operations team adheres to the highest working standards through guidance, support, and direct management.
* Detect problems related to service and infrastructure operations, conduct diagnostics, and own service requests to ensure prompt resolution.
* Carry out preventive and proactive maintenance of equipment and monitoring of systems and services according to agreed schedules and customer expectations.
* Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines.
* Perform Change Management, configuration, and implementation of supported products and systems.
* Manage local suppliers to provide services for SITA Service Operations and report on those services to management.
* Explore new technologies and assist the team with technology onboarding.
Qualifications
* Graduate in Networks, IT, Computer Science or related discipline.
* Technical knowledge and background required.
* Any IT certification (desirable).
* CCNA (desirable).
* Experience in a technical domain and customer service.
* Knowledge of Windows & Linux servers, Cisco network products, Aruba WLAN, Palo Alto firewalls.
* Knowledge of programming languages such as Python, HTML/CSS and REST API.
* Experience with network management tools (PRTG, SolarWinds, ManageEngine, Grafana, Infoblox, Splunk, Nagios).
* Knowledge of ITIL and Service Management practices and procedures.
What You Will Gain
* Hands‑on aviation experience at a global scale.
* Career growth in both technical and communication skills.
* Guidance and support from a Buddy and a Mentor.
* Continuous learning through training programs.
* Connection to a vibrant community of graduates worldwide.
What We Offer
We operate in 200 countries and speak 60 different languages and cultures, and we are proud of our inclusive environment.
* Flex Week: Work from home up to 2 days a week, depending on team needs.
* Flex Day: Adjust your workday to suit your life and plans.
* Flex‑Location: Take up to 30 days a year to work from any location in the world.
* Employee Wellbeing: 24/7/365 Employee Assistance Program (EAP) and a personalized platform for wellbeing support.
* Professional Development: Training platforms, including LinkedIn Learning.
* Competitive benefits that align with local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, Aboriginal people, members of visible minorities, and persons with disabilities to apply and self‑identify in the application process.
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