Job Overview
Join our dynamic finance team as a Credit Control Assistant. In this role you will help maintain healthy cash flow, support accurate billing, and ensure a smooth customer experience.
Key Responsibilities
* Generate customer statements and chase letters on time.
* Chase overdue monies from clients by letter and by phone.
* Administer probate queries, POA changes and small claims court work.
* Reconcile, maintain and update customer accounts and histories on the relevant databases.
* Maintain good working relationships with Branch/Care Home managers, admin staff, and local council payments staff to deliver accurate billing.
* Support the receipt and allocation of monies on the Sales Ledger, including maintaining direct‑debit processes.
* Support the production of timely debtor reports, monthly management accounts and other ad‑hoc reports.
* Provide support and guidance to other members of the credit control team to achieve team targets.
* Provide cover for the Credit Control Manager during periods of absence.
Benefits
* Salary of up to £30,000 per annum, dependent on experience.
* 40 hours per week, based at our office in Portland, Dorset.
* Fully funded training and career development.
* Blue Light discount package.
* EAP Employee Assistance Programme.
* Company pension scheme.
Qualifications & Experience
* Strong numerical ability and attention to detail.
* Excellent written and verbal communication skills.
* Confident, customer‑focused approach.
* Good computer literacy, particularly with Microsoft Excel.
* Experience working with financial databases or credit control systems.
* Experience in a similar credit control or finance role.
About Agincare
Agincare is a family‑run care provider that has been supporting people since 1986. With over 4,500 team members and more than 100 locations across England, we are one of the UK’s largest care providers. We are committed to supporting care leavers, are a signatory of the Care Leaver Covenant, and regulate our services through the Care Quality Commission.
Equal Opportunities
Equal opportunities are important to us at Agincare and we welcome applications from all.
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