Customer Service Coordinator - Port Talbot- Salary: 26,250
Yolk Recruitment is partnered with a well-established, world-class engineering manufacturer who are looking for a Customer Service representatives who will be the go-to contact for our established customer base-managing queries, liaising with internal teams, and ensuring a smooth, efficient journey from order to delivery.
What you'll be doing in this role:
* Act as the first point of contact for customer queries, ensuring a professional and timely response.
* Build and nurture long-term relationships with valued customers.
* Collaborate closely with internal departments to coordinate and fulfil customer orders.
* Monitor order and production status, providing regular updates to customers.
What experience you will bring to the team:
* Experience in supporting customers over the telephone, ideally within manufacturing, supply chain, or logistics-but we're open to other backgrounds.
* Experience of processing orders and keeping customers up to date
* Familiarity with CRM or ERP systems (SAP knowledge is a plus).
This what you'll get in return:
* Salary of 26,250 with access to a bonus scheme
* Enjoy a great work-life balance with a Monday-Friday schedule and early finish every Friday!
* This role is based fully in the office
* On-site parking and convenient location just off the M4
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