Service Advisor – Suzuki, Bury St Edmunds
Location: Bury St Edmunds, Suffolk
Position Type: Full-Time, Permanent
Hours: Monday to Friday, 8:00 AM – 5:30 PM with 60 min lunch break
Holiday: 22 days annual leave plus standard bank holidays (increasing to 26 days with length of service)
Workwear: PPE Supplied
Join the Award-Winning John Banks Group
Established in 1974, John Banks Group has grown to become one of the most respected automotive dealer groups in East Anglia, representing some of the most trusted brands in the industry. Our Suzuki dealership in Bury St Edmunds is now looking for a motivated and customer-focused Service Advisor to join our dynamic aftersales team.
This is a fantastic opportunity for an experienced individual looking to develop their career in a fast-paced, rewarding environment.
Role Overview
As a Service Advisor, you will be the key contact for our service customers, ensuring they receive the highest level of care and support throughout their experience with us. From booking services to coordinating with the workshop, you will play a vital role in delivering a smooth and professional service journey.
Key Responsibilities
* Customer Service: Provide a friendly and professional welcome to all service customers, handling enquiries efficiently and effectively.
* Scheduling & Coordination: Manage service bookings and workshop scheduling to ensure optimal capacity and timely completion of work.
* Aftersales Support: Liaise between customers, technicians, and the parts department to ensure smooth communication and service delivery.
* Upselling Opportunities: Promote relevant services and products that enhance the customer experience.
* Compliance: Ensure all work is carried out in accordance with Suzuki and John Banks Group procedures and quality standards.
* Customer Follow-Up: Maintain communication with customers during and after service appointments to ensure satisfaction.
What We're Looking For
* Experience in a Service Advisor role or similar within the automotive industry.
* Excellent interpersonal and communication skills.
* Strong organisation and time management capabilities.
* A proactive, customer-focused approach with attention to detail.
* Ability to work well under pressure and manage a varied workload.
* Familiarity with Suzuki vehicles (advantageous but not essential).
* Full UK driving licence required.
What We Offer
* Competitive Salary and performance-related incentives
* Professional Development with training and progression opportunities
* Employee Benefits:
o Cycle to Work Scheme
o Auto-Enrolment Pension
o Salary Sacrifice
o Death in Service Cover
o Staff Discounts on Vehicles & Services
o Optional Healthcare Support
o Access to Financial Advice and Guidance
o Full PPE and relevant training provided
o A supportive and friendly work environment within a trusted and well-established group.
How to Apply
If you're enthusiastic about delivering outstanding customer service and ready to take the next step in your automotive career, we'd love to hear from you.
Please submit your CV and a brief cover letter explaining why you're a strong fit for this role to: [email protected]
Or apply via our careers page:
John Banks Group is an equal opportunities employer. We welcome applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.
All applicants must have the right to work in the UK. Proof of eligibility will be required prior to employment.