The Role
Our VITA team operate 7 days a week across a roster which necessitates overnight working, early starts and late finishes. We work every day of the week including Sunday supporting customers using ticket machines on the Greater Anglia network.
Key Responsibilities:
1. Provide customers with assistance making transactions at station ticket machines.
2. Serve as the primary source of customer information via Option 0 on the main advertised telephone number.
3. Deliver Real Time Train Running Information (RTTI) to customers through the customer-facing telephone system, providing around-the-clock updates on train services and engineering works.
4. Use a variety of industry and GA-specific tools to deliver quality support to customers and colleagues.
5. Perform administrative duties to support other departments.
6. Act as the main point of escalation or assistance, listening to, handling, and resolving situations that impact job performance or team motivation.
7. Report to the VITA Team Leader and actively participate in collating data for reporting purposes
We’re Looking For Candidates Who:
8. Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication. As a supervisor you will need to be able to use these skills to effectively motivate the team.
9. Are calm under pressure, able to think on their feet, and able to handle various situations
10. Possess a “can-do” attitude and enjoy working as part of a team
11. Take pride in providing top-notch customer service and passionate in ensuring customer safety
12. Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
13. A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
What’s in it for you?
14. Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
15. International Adventures: After 12 months, unlock discounted international travel for you and your family.
16. Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
17. Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
18. Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
19. Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
20. Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
21. Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 12th September 2025
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
22. Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
23. Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
24. Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?