Ecommerce and Marketplace Manager
Company Overview
Our client is a UK-based supplier of premium bathroom fixtures, radiators, and accessories. They aim to expand their digital presence and grow online revenue through marketplaces and direct e-commerce channels.
Role Overview
Title: Ecommerce and Marketplace Manager
Location: West Bromwich, West Midlands (On-site)
Salary: £36,000 – £38,000 per annum + Commission (post-target period)
Job Type: Full-time, Permanent
Reports To: MD
Mission: Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website). Drive traffic, enhance listings, and grow conversions through effective e-commerce strategy and digital marketing.
Key Responsibilities:
* Manage and update online marketplaces with accurate product information, pricing, and imagery.
* Optimise product listings with engaging content, relevant keywords, and SEO best practices.
* Develop and implement strategies to increase online traffic, conversion rates, and online sales.
* Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns.
* Ownership of Online P&L.
* Analyse ecommerce performance using Google Analytics and other tools to report on KPIs.
* Support retail partners in enhancing their online sales performance.
* Coordinate with logistics and warehouse teams to ensure seamless order fulfilment.
* Work with product, sales, and development teams to launch new and unique product offerings.
* Oversee CRM, IT systems, and troubleshoot e-commerce platform issues.
* Deliver exceptional customer experience by managing enquiries and improving the website UX.
Skills and Experience:
* Proven experience of minimum 5 Years in ecommerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing.
* Strong knowledge of Shopify, WooCommerce, Magento, or similar platforms.
* Understanding of SEO, PPC, and digital marketing strategies.
* Proficiency in Google Analytics, Search Console, and reporting tools.
* Deep experience with at least one Marketplace – Amazon, eBay, B&Q, or other major marketplaces.
* Analytical mindset with ability to interpret and act on data insights.
* Excellent written and verbal communication skills.
* Strong multitasking and project management capabilities.
* Knowledge of UX/UI design principles.
Preferred Qualifications:
* Bachelor's Degree in Marketing, Business, or a related field.
* Experience in the bathroom, home improvement, or retail sector.
* Familiarity with Klaviyo, Mailchimp, or other email marketing tools.
* Basic knowledge of HTML/CSS for minor site adjustments.
Benefits:
* Competitive salary and performance-based incentives.
* 28 Days Statutory Holidays + Birthday off.
* Staff discounts on products.
* Professional development and training opportunities.
* Paid National Travel / Industry Fair attendance.
* Friendly and supportive work environment.
Candidate Fit
This role is ideal for a hands-on ecommerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale our client's online performance.