Go back East and North Hertfordshire Teaching NHS Trust
Administrator - Paediatric Diabetes
The closing date is 25 March 2026
We are recruiting for a Paediatric Diabetes Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an administrator to provide support to the paediatric epilepsy nurses and consultants and to families who use the service.
You will provide efficient administrative and secretarial support in all aspects of the department's work as directed by the service coordinator.
The working days for this role will be a Wednesday, Thursday and Friday 9am-5pm, but could be flexible/accommodating if it suits the service needs.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The administrator will support the organisational development of the paediatric diabetes service, and support the team in delivering an excellent service to children and young people with diabetes and their families.
As the administrator you will be taking phone calls, monitoring the email account, booking appointments, liaising with the nurses and consultants and keeping the databases up to date.
Communicate sensitive information to patient's families and know when to involve the CYPD MDT team members as appropriate.
Maintain medical records systems by filing and keeping an accurate record of the movement of medical records and the case note tracking system on IFIT. Tracking notes to relevant areas /s on the Lorenzosystem and putting patient data, clinics and outcomes on the system.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications / Training
* 4 GCSE C and above or equivalent
Previous Experience
* Demonstrate administrative experience
* Managing appointments and diaries
* Managing telephone and email enquiries
Skills
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills
* Initiative, flexibility and adaptability
* Ability to work well under pressure
Knowledge
* Microsoft packages - Word, Excel and outlook
Other Requirements
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East and North Hertfordshire Teaching NHS Trust
£27,485 to £30,162 a year per annum, pro rata
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