Customer Success Manager - North Belfast
* Competitive salary + performance bonuses (salary can be disclosed on application)
* Flexible working hours
* Collaborative and inclusive work environment
Key Responsibilities
Deliver exceptional customer service to support retention, satisfaction, and revenue growth.
Proactively engage with clients to understand needs, drive usage, and identify growth opportunities.
On board new customers and ensure a smooth roll out of our products and services.
Reconnect with declining or inactive clients to win back business.
Collaborate with internal teams, sharing customer insights to support ongoing improvements.
Handle inquiries via phone, email, and web chat with speed and professionalism.
Maintain accurate CRM records and contribute to process improvements.
Provide strategic support to help clients achieve their goals using our solutions.
The ideal Customer Success Manager:
* Strong relationship-building skills with business and corporate clients.
* Team player who thrives in a fast-paced, high-volume environment.
* Excellent communicator with a customer-first mindset and empathetic approach.
* At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce).
* Highly organised with the ability to manage multiple priorities.