The Head of Operations is responsible for Operational management of the service, ensuring Trust resources are used to maximum efficiency, while ensuring safety, quality, and performance are delivered.
Main duties of the job include:
* Providing visible proactive leadership to the service, acting as the key senior lead for issues, challenges, and escalation.
* Working collaboratively with the Care Groups to provide assurance that robust systems for elective and non-elective patient flow are in place and that quality patient-led services are delivered consistently.
* Collaborating with Care Group teams to ensure Trust-wide operational priorities are identified and delivered on a daily basis with robust plans from the Care Group for out of hours.
The post holder has overall responsibility for the day-to-day management of Child Health Services with responsibility for 13 sub-specialties with the support of a general manager.
Some of the sub-specialties have elective inpatients and day cases. The operational delivery of the services as a whole covers the whole Trust.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.
Person specification
Qualifications And Training
Essential criteria
* Masters or demonstration of equivalent substantial continuing professional development.
* Management qualification or relevant experience.
Desirable criteria
* Qualification in management coaching or improvement.
Skills And Experience
Essential criteria
* Substantial experience of senior management in a relevant healthcare provider, in a multi-disciplinary environment.
* Experience of developing and/or sustaining a culture consistent with Trust values.
* Proven track record of management of budgets, including development of cost efficiencies, income generation, capital planning and value for money service developments.
* Track record of achievement of objectives, including delivery of performance objectives.
* Experience of influencing at senior level within and across organisations to develop services and improve performance.
Clinical governance
Essential Criteria
* Commitment to implementation and strengthening of clinical governance.
Personal/professional attributes
Essential Criteria
* Environmental and political awareness.
* Excellent written and verbal communications, Interpersonal and influence skills.
* High analytical and numeracy skills.
* High level of self-awareness and openness to self-improvement.
Other Requirements
Essential criteria
* Able to function in a multi-professional environment.
* Ability to cope under pressure and work to ambitious deadlines.
* Self-motivated, energetic and flexible, with well-developed interpersonal skills.
* Personal resilience, self-awareness, determination to succeed.
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