Sytner Solihull is looking for a Service Advisor.
Your role
As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer updated at every stage, and answer any questions or queries they may have. Additionally, you will liaise with technicians and workshop control about vehicle statuses to ensure timely completion. You will also give the best advice on our products and services.
This is a challenging role where customer care always comes first. You will take the time to talk to people, build genuine rapport, and identify exactly what our customers want and need.
Sytner Service Advisors work a variety of flexible patterns, which can include weekends, to ensure we provide our customers with the highest levels of service.
Your profile
Ideally, you will have excellent organisational and administrative skills with good attention to detail. A strong customer service background would be beneficial, as you will be delivering high levels of customer satisfaction in a busy and demanding environment. Working knowledge of Kerridge would be advantageous but not essential. Don't worry if you do not have previous experience; we welcome applications from individuals with a willingness to learn and progress.
Rewards
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry-leading Maternity, Paternity, and Adoption Pay
* Career Development
* Bespoke Flexible Working Solutions
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* High Street Discounts
* Discounted Gym memberships
* Cycle2Work scheme
* Free onsite parking
* One day a year paid voluntary/community work
* Business social events
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