Operations Manager (Digital Imaging & Document Processing)
Operations Manager (Digital Imaging & Document Processing)
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At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.
Job Summary:
Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operation in Lutterworth. In this pivotal role, you'll oversee all facets of our document scanning and conversion services, ensuring high-quality, secure digitisation for our clients.
You'll be responsible for managing operations, personnel, and processes spanning document logistics, preparation, scan conversion, and post-scan activities within a general production environment.
Your role in our mission:
* Operational Leadership: Oversee all operational activity and personnel, ensuring high standards in document logistics, preparation, scan conversion, and post-scan processes. Provide daily updates to direct reports on priorities, issues, and forecasts.
* Client & Service Excellence: Ensure all client objectives are met, maintaining proactive and professional communication. Drive exceptional delivery services, meet contractual KPIs, and address any non-compliance or SLA failures swiftly.
* Performance & People Management: Establish and monitor daily service deliverables, continually seeking to improve operational performance through feedback and reviews. Maintain a comprehensive skills matrix and training plans for your team, addressing underperformance promptly and resolving HR issues as they arise.
* Business Planning & Forecasting: In collaboration with senior management, agree upon and monitor service delivery plans that maximize resources and exceed client expectations. Maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records.
* Quality & Continuous Improvement: Ensure strict adherence to SOP workflows and TQA processes through effective training and documentation. Investigate non-conformance incidents, contribute to major service failure investigations, and identify process improvements to enhance productivity and service delivery.
* Financial Management: Maintain a commercially viable operation by monitoring KPIs and ensuring contracts are delivered against agreed cost models. Plan corrective actions for underperforming products, contracts, or staff, and ensure accurate financial data collation and timely forecasting to maximize resource utilization.
* Compliance: Ensure all Iron Mountain personnel policies and compliance procedures are strictly followed.
Valued skills & experience:
Experience:
* Significant experience managing a large team of 100+ individuals working on a shift rotation pattern. This experience is critical and can be from industries such as call centers, records management, or preferably within a busy document processing environment.
* Sound understanding of business process management procedures and techniques.
* Comprehensive experience in process implementation & delivery.
* Knowledge of operational security related to client confidentiality and legislative compliance.
* Proven ability to deliver data services against complex client demands.
* Experience with the utilization of variable cost labour through innovative planning and labour processes.
Leadership & Management Skills:
* Excellent people manager with strong leadership skills able to create a high-performing, motivating culture.
* Flexible, adaptive, and innovative team-player focused on processes and results.
* Decisive manager capable of handling variable and conflicting business issues.
Communication:
* Exceptional ability to present hard operational facts, objectives, and deliverables.
Please note: Government SC clearance is a condition of employment. You must have been a legal resident in the UK for 5 years.
Discover what awaits you:
* Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
* Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
* Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
* Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
* Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
* Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
* Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalised future.
* Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
* Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
IT Services and IT Consulting
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