Company Overview
Telefónica Tech (part of the Telefónica Group) is a leading NextGen tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market‑leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
Values
Open, Bold, Trusted
Trusted Partners
* Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & CrowdStrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
Service Architect – Remote, UK (All UK addresses considered)
Main Purpose of the Job
* Support service design elements of sales, pre‑sales, bid opportunities, service implementation, and service opportunities, aligning with Telefónica Tech’s strategic delivery of Policing services.
* Act as the primary service design & architecture interface between the customer and Telefónica Tech.
* Work closely with service delivery and project teams on all new projects and services, providing guidance, direction and advice on service architecture and delivery.
* Act as a subject‑matter expert, providing Telefónica Tech and customers with an understanding of the Service solution across all service delivery – Technical, ITIL, and supporting business functions.
Main Duties and Responsibilities
* Support, develop, and transform enterprise IT services for Telefónica Tech within the Policing sector.
* Lead the design and implementation of managed service operations and project delivery.
* Lead the development of an IT lifecycle management, designing services, taking service strategy, and building processes, procedures into operational runbooks and guides across the department.
* Lead the introduction of key IT service roles and processes needed to act as the bridge between the customer and internal and external IT suppliers.
* Liaise with program/project/transition management to plan and manage the effective transfer of ICT services to new service designs.
* Define the standards required for the existing Telefónica Tech IT teams to adopt ITIL‑based service management.
* Support the core frameworks that underpin different aspects of the IT department including AGILE, DevOps, ITIL, SFIA, TOGAF.
Experience and Skills
Experience
* Previous experience in a Service Architect role.
* More than years of experience in designing, implementing, and delivering enterprise‑level IT Managed Services.
* ITIL qualified.
* Experience managing ITIL processes across service towers and third parties (SIAM).
* Experience at senior management level in a large, complex customer‑facing organization.
* Proven experience in developing and implementing IT strategies to achieve transformational levels of change and efficiency.
Experience (desirable)
* Advanced academic background, preferably to a good degree level or equivalent.
* Experience in Police Sector aligned Service Architecture.
* Proven commercial acumen.
* Good working knowledge of relevant functional systems.
* Experience in dealing with and influencing multi‑tier management.
Additional Information
For this role you need to have experience supporting enterprise service architecture within the Policing sector.
We don’t believe hiring is a tick‑box exercise, so if you feel that you don’t match the job description 100% but would still be a great fit for the role, please get in touch.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Software Development
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