Strategic Account Applications Engineer Connected Services Hub
Location: Warrington. Hybrid working.
This is a newly created role supporting a global strategic customer within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team.
What you will do:
* Provide advanced second line technical support for a global strategic account
* Act as the primary escalation point for complex incidents and service issues
* Coordinate incident response and deliver structured root cause analysis
* Support bespoke BMS and digital service solutions in production environments
* Work closely with global Product Support and R&D teams
* Ensure service continuity and customer confidence
* Support proactive activities such as system optimisation and opportunity detection
* Collaborate with wider CSH engineers to balance workload and risk
About you:
* Experience supporting complex BMS or digital building environments
* Strong understanding of HVAC, electrical, or building services systems
* Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP
* Background in customer facing technical support or service delivery
* Confident handling demanding stakeholders and escalations
* Comfortable working in structured service environments with clear SLAs
* Relevant engineering or technical qualification preferred
Working pattern:
* Hybrid role
* At least two days per week in the Warrington office
* Monday to Friday working pattern
* No shift work
What we offer you:
* Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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