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Customer Service Representative, Blackpool
Client: William Hill
Location: Blackpool, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference:
f75049a4b796
Job Views:
15
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is about getting to know our customers and the communities we serve. If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build a rewarding career with incentives to keep you motivated.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals
* Building relationships and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities
Working Patterns:
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are rota-based and may include evenings and weekends
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What's in it for you?
We offer a range of benefits to support your development and wellbeing, including:
* Flexible full and part-time hours
* Competitive pay, including the National Living Wage and quarterly performance bonuses
* 28 days holiday plus a paid day off for your birthday
* Matched pension contributions up to 4%
* Discounts in shops, cinemas, holidays, and more
* Subsidised travel options, especially in London
* Career development and internal promotion opportunities
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