Job Title: Operations & Services Assistant
Location: Birmingham
Salary: £25,000 – £30,000 per annum
Working Arrangement: Office-Based
Job Summary:
The Operations & Services Assistant is a key leadership role responsible for the smooth delivery of services across multiple areas including property sourcing, budgeting, procurement, inventory management, reporting, and the setup of new services. This role also involves proactive relationship management with families to ensure transparency, trust, and collaboration.
Key Responsibilities:
1. Property Sourcing
* Identify, evaluate, and secure new properties aligned with service delivery needs.
* Liaise with estate agents, landlords, and legal representatives to negotiate favorable terms.
* Ensure properties meet health, safety, and regulatory standards before onboarding.
2. Budget Management
* Develop and manage operational budgets across homes and service areas.
* Monitor expenditure and provide regular financial updates to leadership.
* Implement cost-saving measures while maintaining service quality.
3. Procurement
* Source and purchase supplies, equipment, and services in line with operational needs.
* Maintain supplier relationships and negotiate competitive pricing.
* Ensure procurement practices comply with company policy and sector regulations.
4. Reporting
* Produce timely and accurate reports on finance, service performance, occupancy, and operational metrics.
* Assist leadership with data-driven decision-making and strategic planning.
* Maintain documentation for audits and inspections.
5. Setting Up New Services
* Lead the launch of new homes or services, ensuring staffing, property, systems, and compliance requirements are met.
* Develop and execute project timelines for seamless integration of new offerings.
6. Inventory Management
* Oversee tracking, ordering, and distribution of supplies, including PPE, medical stock, and household goods.
* Implement stock control systems and conduct regular audits to minimize loss or waste.
7. Family Management
* Serve as a point of contact for families, providing updates and addressing concerns.
* Coordinate family meetings, reviews, and feedback sessions.
* Foster transparent, compassionate, and responsive communication.
Ideal Candidate Profile:
* Experience in operational management, ideally in healthcare, care, or residential services.
* Strong organizational and project management skills.
* Excellent communication and interpersonal abilities.
* Proficient in budgeting, procurement systems, and reporting tools.
* Understanding of safeguarding, compliance, and regulatory frameworks in care settings.