1x fixed term contract for up to 12 months
The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers. It also procures hardware and software to support the organisation.
This role is to be part of the IT community support team which is part of the wider Support team in its day to day operations providing a high-quality IT Service, which is the first point of contact for all staff within GHC. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff.
The support service provides a customer facing service to resolve customers’ day to day technology queries, resolve issues and manage incidents, problems, service requests through to resolution.
The post holder will be part of the core hub that will manage real time communications with customers on the current status of IT Systems and Operations, liaising directly with any other team as required.
The desktop analyst will act as a point of contact for users. They will manage issues through to resolution.
Responsibilities
* Utilise knowledge, skills and judgment to provide a resolution where possible or, if unable to, assign call to the appropriate team.
* Deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA’s.
Contact Information
For further details / informal visits contact: Name: Stew Grosvenor Job title: IT Support Specialist - Community Support Lead Email address: Stew.Grosvenor@ghc.nhs.uk Telephone number: 0300 421 8122
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