Part-time Insurance Policy Fraud Officer
1. Be part of something brilliant – join a close-knit, supportive team with a clear purpose and a passion for doing things the right way.
2. Make an impact – ensure policies are accurate, compliant, and protected from fraud while delivering outstanding customer service and building strong stakeholder relationships.
Salary: Up to £35,000 p.a. + up to 10% annual bonus
Hours: This is a part-time role, working 26 hours per week, Monday to Friday. There's flexibility in how you spread these hours across the week, though ideally you'll be available on Mondays and Fridays.
Hybrid working: up to 80% from home; office days in York, Bristol, or Glasgow
About the role
You’ll be joining our Policy Validation team at a time of exciting change. As we move to more digital workflows and introduce advanced fraud-prevention and detective systems, your role will be as much about preventing misuse up front as investigating issues once they arise.
In this role, you’ll:
3. Review, investigate and validate live policies, analysing documentation and transaction histories to spot inconsistencies, errors or potential fraud.
4. Manage all communications both inbound and outbound with customers and intermediaries (B2B), resolving queries and navigating challenging conversations with confidence and empathy.
5. Collaborate with colleagues across underwriting, claims, IT and our external fraud-prevention partners to ensure every decision is evidence-based, compliant and upholds our reputation for transparency.
6. Benefit from comprehensive training on our products, systems and regulatory requirements, plus extra office-based support during an initial 3–6 month onboarding period.
As part of an evolving team, you’ll help shape new processes that move us from detective to preventative fraud measures working with the very latest digital tools and data analytics to protect our customers and the business.
About you
You’re a resilient, curious and detail-orientated professional with an investigative mindset, a strong customer service background and the confidence to handle challenging conversations while maintaining rapport and stakeholder relationships.
You exercise sound judgement and make well-reasoned decisions under pressure, taking initiative and driving your own workload forward. Self-motivated and collaborative, you thrive in a team environment and remain focused on meeting target deadlines even in a fast-paced setting. Experience in financial services is highly desirable, but if you have excellent customer service skills and a track record of resolving complex issues, we’d still love to hear from you
In particular, you:
7. Deliver excellent customer service – building trust and clarity in every interaction, whether by phone or email, to maintain strong B2B relationships.
8. Apply an investigative approach – digging deep into data and documentation to uncover root causes and ensure robust policy validation.
9. Exercise sound judgement and decision-making – weighing evidence and following process to make fair, well-reasoned calls under pressure.
10. Demonstrate keen attention to detail – spotting even the smallest anomalies to protect customers and the organisation from risk.
11. Manage your time effectively – balancing multiple systems, records and stakeholder requests to meet deadlines without compromising quality.
12. Communicate with resilience and empathy – handling complex or challenging conversations confidently, ensuring every outcome is handled sensitively.
Previous experience in policy administration, claims handling or fraud investigation is advantageous but not essential—we value the right attitude and core skills above all.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
13. Salary up to £35,000 depending on experience
14. Annual bonus (up to 10% of salary)
15. Contributory pension scheme, up to 20%, including your 8% contribution
16. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
17. A Family Friendly policy that helps you balance your work and family responsibilities
18. Access to savings at High Street brands, travel and supermarkets
19. £20 contribution to a monthly gym membership – subject to T&Cs
20. Health and wellbeing plan - cashback for dentist, opticians, physio and more
21. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
22. Employee Volunteering - volunteer in the community for one day each year
23. Unlimited access to Refer a Friend £500 bonus scheme
24. Life Assurance cover of 4 x salary
25. Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.