Customer Success Manager – Dynamics 365 Sales & Data | Hybrid | Up to £50k DOE | Hampshire (UK)
Are you passionate about helping organisations unlock the full value of their CRM data and prepare for AI-driven transformation?
An exciting opportunity has arisen for a Customer Success Manager to join a leading Microsoft Dynamics 365 ISV specialising in CRM data quality and optimisation. With over 30 years of innovation behind them, this organisation empowers businesses to build a trusted Single Customer View and unlock real CRM value through better data.
Role Overview
You’ll act as a trusted advisor, guiding customers through onboarding, adoption, and continuous optimisation of their D365 Sales environments. This is a hybrid role based in Hampshire, ideal for someone who thrives on enabling success and making data meaningful.
Key Responsibilities
* Lead customer onboarding using structured 30/60/90-day plans
* Deliver impactful training and product demos
* Track and improve customer adoption and CRM data quality
* Offer consultative insights using the 4Cs: Capture, Cleanse, Consolidate, Compress
* Identify upsell opportunities and contribute to customer growth journeys
What You’ll Bring
* Strong communication skills with a knack for translating technical into practical
* Understanding of CRM systems (ideally Dynamics 365 Sales)
* Analytical mindset and a proactive, customer-first approach
* Experience in SaaS, Customer Success, or CRM consultancy is a plus
Plus points for knowledge of data governance, Power Platform, and AI readiness initiatives.
Why Apply
You’ll gain access to robust training, career development into senior CSM, consulting, or product roles, and the chance to shape data quality initiatives at the forefront of the Microsoft ecosystem.
Hybrid working from Hampshire HQ | UK-based applicants only
Sound like your next move? Let’s connect and discuss how you could make a measurable impact.
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