Go back Sheffield Teaching Hospitals NHS Foundation Trust
ACU Clerical Officer/Receptionist
The closing date is 14 July 2025
Jessop Fertility offers a unique and dedicated service to couples who are experiencing fertility problems. Located in the Jessop Wing, Sheffield, Jessop Fertility is one of the UK's leading assisted conception centres. Our service is led by highly experiences NHS consultants who are experts in the field of infertility and reproductive surgery to ensure patients receive exceptional service with continuity of care.
This is a fantastic opportunity to play a central role in the provision of efficient, high quality and comprehensive administrative service to the Assisted Conception Unit and Jessop Fertility.
This vacancy is advertised on a fixed term contract basis for the maximum period of 7 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.
Please also note any secondment must first be agreed with your current line manager.
Main duties of the job
Contribute to the delivery of an efficient and effective administrative service within the Department.
Undertake administration functions for the department, such as e-mail, post, telephone calls, messages, photocopying and scanning.
Undertake accurate recording / inputting and amending of data within patient notes and Trust information systems, including input of data to HFEA regulatory body within set timeframes.
Booking and rescheduling patient appointments.
Communicate effectively with the use of tact and diplomacy and seek to overcome barriers to effective communication. This may require the use of multiple communication methods, such as email, telephone, reception duties, etc.
Work collaboratively with the wider departmental team to ensure a consistent and effective Patient First service.
Actively use initiative within the role but seek guidance when required and appropriate.
Assist and support in the development and improvement of the service by sharing discussing and implementing new ideas and ways of working with colleagues and Directorate staff.
Complete all mandatory training required by the Trust and actively participate in personal development.
Assist with the training of new or less experienced members of staff.
Undertake effective prioritisation of own workload and the coordination of activities / duties related to the role.
Assist with the archiving of patient notes in line with HFEA regulations.
Taking and processing of payments for self-funding patients.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Education and Qualifications
* GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
* NVQ Level II in Business Administration / Customer Service / IT
Experience
* Experience of working within an office environment
* Experience of working in a public facing role.
* Relevant experience within the NHS
Further Training
* Knowledge of / experience of using information and/or customer service systems.
* Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
* Previous experience Infoflex / 59R Software
* Previous experience of PAS / Infoflex / SystmOne (area specific software)
Skills and Knowledge
* Understanding of data protection issues and the ability to maintain confidentiality
* Excellent communication skills, with ability to deal with staff at all levels.
* Displays use of initiative with effective organisational skill
* Ability to prioritise and work to strict/conflicting deadlines
* On-going commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Sheffield Teaching Hospitals NHS Foundation Trust
£24,169 a yearper annum pro rata for part time staff
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