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Location: East Midlands Gateway
Salary: £34,068.06
Hours: 40 hours per week
Due to exceptional growth, Arvato UK is seeking a proactive, detail-oriented, and results-driven Operations Supervisor to lead day-to-day operations and support our teams in achieving performance goals.
Our Control Tower hub is the core of our operation, ensuring order flow and technical information are processed efficiently. Reporting to the Operations Manager, you will oversee and coordinate team activities to ensure smooth and effective operations.
Your Tasks
* Provide technical leadership for the operator warehouse control tower.
* Coordinate, implement processes, and plan daily business activities.
* Serve as the first point of contact for process and technical faults, forwarding reports to relevant departments.
* Identify optimization opportunities, initiate corrective actions, and monitor success.
* Ensure SLA compliance.
* Implement operational projects and document processes.
* Utilize SAP system for operational tasks.
* Participate in resource planning (staffing and infrastructure).
* Organize cross-customer deployment of the Operator Warehouse Control Tower.
* Lead and manage teams to meet and exceed SLAs.
* Distribute work orders and manage employee workloads.
Your Profile
* Experience working with computerized systems, ideally SAP.
* Experience in operations within an FMCG environment.
* Reliability, good time management, and organizational skills.
* Ability to supervise, lead, motivate teams, and provide coaching and feedback.
* Strong written and verbal communication skills.
* Good numerical and record-keeping skills.
* Ability to take ownership of issues and see them through professionally.
We Offer
* 25 days of annual leave plus 8 bank holidays, with options to purchase up to 5 additional days.
* Pension contribution.
* Life assurance policy paying out 4x salary.
* Employee Assistance Programme offering confidential support, information, and advice.
* Employee Discount Scheme through Benefit Hub.
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