Security supervisor - wirral

Security Supervisor - Wirral Security Supervisor Location: Baker & Baker Role Type: Full-time Hours: 42 hours per week, 2 days/2 night and 4 days off - 0530-1730/1730-0530 Salary: 15.11 per hour Job Purpose We are seeking an experienced Security Supervisor to oversee the efficient and effective day-to-day operation of the security service at Baker & Baker. The successful candidate will play a key role in maintaining a safe and secure environment, supporting excellent people care, and ensuring all staff, visitors, and contractors leave with a positive impression of the security service. Key Responsibilities Manage and maintain the security team shift rota Organise, supervise, and support the daily activities of Security Officers Induct and train new security staff in line with site requirements Oversee goods in / goods out processes to ensure efficient and secure operation Monitor, review, and follow up on Incident Reports completed by Security Officers Act as the first point of contact for visitors and contractors, issuing and logging visitor/contractor passes Monitor CCTV systems and take appropriate action when required Control and monitor the issue of keys to staff and contractors Respond to emergencies and incidents in accordance with Baker & Baker procedures Prepare detailed written incident reports (including noise, intrusions, vandalism, and misdemeanours) and issue to the client Provide initial emergency response call cover when required Manage telephone enquiries, operate the site telephone answering service, and forward calls as appropriate Ensure out-of-hours checks of fire exits, fire doors, and fire-fighting equipment are completed Communicate effectively with staff, visitors, and contractors regarding enquiries, incidents, and emergencies Adhere to and actively promote Baker & Baker Health & Safety policies and procedures Key Performance Indicators (KPIs) All client complaints acknowledged and actioned within 48 hours and followed through to resolution Full compliance with ISO 9001 secure systems and procedures Adherence to all statutory and company regulations relating to Health & Safety, fire hygiene, COSHH, and safe systems of work Development of a motivated, high-performing team through training and development activities in line with the unit training plan Additional Responsibilities Recruitment of staff (subject to approval by Account Manager / Group Security Manager) Conduct investigatory meetings and manage minor disciplinary matters, escalating to Site Services Manager and HR where required Deliver a consistent level of service in line with contract specifications, company standards, and agreed performance targets Maintain awareness of workplace hazards and ensure staff are appropriately trained Skills, Knowledge & Experience Essential Valid SIA Licence Proven knowledge of security techniques and procedures Strong understanding of site-specific and local emergency procedures Experience using security-related computer systems Working knowledge of CCTV, alarm systems, and access control Professional, calm, and diplomatic approach at all times Ability to maintain confidentiality and display an official but courteous manner Desirable Working knowledge of BS7858:2013 CCTV Licence First Aid qualification Fire Warden training Why Sodexo? Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies Ready to be part of something greater? Belong in a team, thrive in service. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications