Ensure timely and correct deliveries (SLA`s or service level agreements) to clients located in UK and Ireland, providing quality in payroll service delivery, and taking pride in contributing to high customer satisfaction. Offices based in Walton-On-Thames. Client Details Our client is a large organisation with a widespread reach throughout the UK & Ireland, they are committed to providing cutting-edge solutions to their customers and fostering an environment of continual development and growth. Hybrid working: 2 days from home and 3 from the office per week. Description The Payroll Supervisor (HYBRID) role involves: Managing Customer Service and continuous improvements: * Has a proactive and consultative role in solving payroll related issues in customer service, driving continuous improvement of customer processes and adding value to customer * Monitors, follows up, reports and analyses operational KPI's around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI's or SLA's not being met * Proactively drives offshoring and nearshoring transition activities for own customers * Ensures that customer documentation such as OPM and control framework is always up to date * Approves system or process changes and different type of authorization requests to customer systems Customer Service and relationship management: * Acts as the operational single point of contact/escalation for named customers * Has a solid understanding of payroll processes end-to-end, the agreed delivery scope and responsibilities and ensures compliance with these tasks and processes * Prepares monthly service reports to named customers and organizes service meetings according to agreed governance model * Has always a good overview of what is going on with the customer and addresses critical customer issues without delays. Financial management: * Monitors, follows up, reports and analyses customer specific financial KPI's such as actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps * Has good understanding of the customer agreement, billing principles, SLA's and related service credit schemes. Ensures that all services are accurately billed on timely manner. * Manages and follows up on change orders for own customer Profile A successful Payroll Supervisor (HYBRID) will: be a Payroll subject matter expert, ideally from a Payroll Supervisor, Team Leader, or Manager level role. Will be looking to utilise their Payroll knowledge in a position that does not involve Payroll processing. Excellent customer service and client relationship management skills. Exceptional problem-solving abilities and a proactive approach.Job Offer Payroll Supervisor (HYBRID) role offers; A competitive salary ranging from £(phone number removed) An inclusive and supportive company culture that values employee development. A position based in the scenic location of Walton-On-Thames. (HYBRID: 3 days in the office, 2 from home)Benefits: Customer and Employee Referral schemes Occupational sick pay (8 weeks) Occupational maternity leave package (12 weeks) Life assurance (3x basic salary) Employer pensions contributions of 5% Bonus scheme with accelerators Private Medical Insurance (with option to add dependants) Employee education and apprenticeship opportunities (i.e. free SAP learning and/or relevant qualifications) Financial rewards for long service and achievements Free eye tests Monthly £100 cash prize draw