Job Description
Thank you for your interest in joining our special charity!
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
Support Line Officer
Location: SIA House, Milton Keynes, MK6 2HH – We offer hybrid working with the expectation of three days per week in the office
Salary: £30,000 per annum
Contract: 12-month fixed term
Hours: 35 hours per week, Monday – Friday
The Support Line Officer will support the delivery of the organisation’s Support Line service, responding to enquiries from service users, organisations and health care professionals across a range of topics related to spinal cord injury, and contributing to the provision of written information, including factsheets and articles for SIA’s bi-monthly magazine and website. They will signpost to, and work closely with, other relevant services within the organisation and external partners.
Some key duties will include:
* Responding to all enquiries to the Support Line service in a prompt and efficient manner, and within the remit of its policies, procedures and practices.
* Providing information, support and advice to all service users using a range of recourses to find, interpret and communication the relevant information, liaising with appropriate outside agencies as and when necessary, in order to further research enquiries.
* Researching and exploring options and implications so that service users can make informed decisions.
* Supporting the Frank Williams Academy with the updating and development of new factsheets.
* Supporting the work of the Advocacy service, providing first line support for NHS CHC cases and referring to the service for more in-depth support.
* Supporting the work of the Support Network team, arranging appointments and referring callers when appropriate.
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 23 June 2025, 10 am
Interview dates: 24 and 27 June 2025 at SIA House, Milton Keynes.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.