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Job Description
Role: Fitness Coach
Contract: 12 Months Fixed Term Contract
Hours of work: 40 per week
Shift Pattern: 5 days across Monday to Sunday, 8 hours shift, 5:45 - 14:00 or 14:00 - 22:00
Duties & Responsibilities
* To support the Health Club Manager and Estate Management Team with all operational aspects of the leisure facility.
* To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
* To consistently deliver a high level of customer care to all residents and guests.
* To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
* To personal train clients when required.
* To assist with the daily operations at the Sky Pool.
* Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
* Proactively ensure the smooth and professional running of the leisure facility.
* Teach exercise classes to residents/guests of the Leisure facility.
* When required train residents in Personal Training.
* To assist the Sky Host with duties on Level 10.
* To conduct daily Sky Pool inspections and report everything back to the HCM.
* To be the first respondent in case of any emergency in the Leisure facility.
* Answer all residents and guests’ questions, concerns and complaints professionally, effectively and on time, where necessary refer on to the appropriate person.
* Be fully familiar with the services offered by the Leisure facility/estate and serve as a customer service liaison between residents/guests and management.
* Help with resident/guest retention and growth by interacting in an intelligent, tactful, and friendly manner.
* To carry out Gym inductions and Sky Pool inductions.
* Communicate regularly with the HCM and offer suggestions regarding improvements to the operation of the leisure facilities.
* Undertake all responsibility vested in the post-holder in relation to such legislation as the Health & Safety at Work Act, Fire Cautions, COSHH, etc.
* Complete all procedural documentation on a timely basis (incident reports, maintenance requests, and shift changes etc.).
* Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
* Monitor music levels and ensure the audible level of TV and sound systems are not disrupting member workouts by being too loud that they are audible over personal headphones.
* Anticipate residents/guests’ needs and volunteer information and guidance where necessary.
* Ensure you are always visible for assisting members and guests as much as possible and notify HCM before taking a break.
* If your shift ends and there is no replacement you must remain in until appropriate cover has been identified and the HCM has been notified.
* Attend all departmental meetings and any other staff meetings, as arranged.
* Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the Leisure facility.
* Continue your own ongoing education and training, in conjunction with that provided by the leisure facility/BPL.
* Accept and complete all assignments deemed appropriate by the HCM/Estate Management/BPL.
* Submit requests for time off to the HCM.
* At all times represent the Leisure facility and yourself in a professional and positive manner.
* Maintain a personal clean, neat, healthy and professional appearance. Correct and complete uniform must be worn at all times .
* Abide by all the Estates/BPL/Company policies and procedures.
* Cover the fitness reception when required.
* Able to cover Welcome Host when needed
* The post-holder will be required to perform other duties to those listed above, for example, assisting with special events or functions, pool testing, assisting with the pool plant.
* The post holder may be required from time to time to work within other Estates Leisure facilities and therefore may not be based on one single site.
Other Responsibilities
* To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the team.
* Assist where necessary with any other tasks or duties when assigned by the HCM/Estate Management & BPL.
* Assist with stock control.
Skills, Experience & Qualifications
* Proven ability to build strong working relationships with clients.
* Passionate, lively, approachable, and charismatic.
* Pro-active self-starter.
* Good team player.
* Ability to offer constructive advice to others.
* Good working knowledge of health & safety.
* Face to face customer services experience.
* Experience of delivering fitness training classes.
* Recognised fitness qualification Personal Trainer Level 3 or above.
* Ballymore operate as an equal opportunities employer.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
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