Overview
Join to apply for the Food & Beverage Manager role at Locke Hotels.
Be you. At work. Here at Locke, we create spaces where you can be you. From front desk to back office, on‑the‑ground to behind‑the‑scenes, our team makes Locke what it is. We are building a community of the culturally curious, forward‑thinking, and ever‑questioning. We are recruiting for both Zanzibar Locke and Beckett Locke properties.
Responsibilities
* Take responsibility for understanding and meeting and exceeding quality objectives and KPIs.
* Be an SME in your required area and help create a knowledge culture in F&B.
* Be fully conversant with relevant company policies, SOPs, processes, operations, products, brands, promotions and services.
* When needed, take escalations and support the team; answer telephone and emails and resolve issues professionally in line with each brand approach.
* Follow policies and procedures to ensure customer service processes run smoothly and the customer is satisfied.
* Log and manage complaints in line with the complaints procedure; where possible provide solutions within timeframes and follow up.
Operational Excellence & Guest Experience
* Ensure seamless daily operations, balancing efficiency with high service standards.
* Lead and mentor the F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
* Oversee guest satisfaction—seek feedback and implement satisfaction systems to continuously improve service delivery.
* Implement relevant cost controls while maintaining a premium guest experience.
Teamwork
* Understand and embody the edyn values.
* Constructively challenge, question, seek to improve, evolve and be human.
* Contribute to a strong community spirit.
* Be objective, fair, ethical, and consistent.
Financial F&B Accountability
* Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
* Drive cost efficiency across all departments while maintaining quality and service standards.
* Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
* Ensure compliance with all financial, legal, and regulatory requirements.
People Leadership & Performance Management
* Inspire, coach, and develop a high‑performing team.
* Champion a culture of accountability, empowerment, and continuous improvement.
* Foster a culture of engagement, retention, and professional development.
Experience & Qualifications
Education: A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable. Experience: Relevant experience in food and beverage management, with a minimum of 2 years in a similar role. Experience in the F&B industry with increasing responsibilities. Understanding of F&B menu items, including wine, spirits, and cocktails. Experience with financial management and budget controls is useful. A track record of exceptional customer service and building positive guest experiences. Experience leading and managing teams, including training, development, and performance management.
Skills
* The ability to motivate and supervise staff, delegate tasks, and make effective decisions.
* Leading service and your team from the front.
* Excellent people management skills with a proven track record of developing teams.
* Advanced knowledge of F&B systems and service delivery.
* Strong analytical, decision‑making, and problem‑solving abilities.
* Ability to drive operational efficiency while maintaining high guest satisfaction.
* Strong communication and negotiation skills.
* Proficiency in hospitality POS technology, inventory management, stock ordering and reporting software.
What You’ll Need
* Love for hosting communities and creating thoughtful spaces.
* Ambition and the courage to evolve personally at pace.
* Hospitality experience at a busy property.
* Human‑led leadership skills and experience managing a team.
* Intuitive customer service.
* Confidence in crisis management.
Values You’ll Share
* Courage to question, evolve and be human.
* Curiosity to seek out innovation, change and creativity.
* Confidence to challenge convention and look for better ways to do and be.
* Accountability and the desire to empower those around you.
* Freedom to be yourself at work, just as much as at play.
* Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas.
* Recognition of humanity in yourself and others to learn fast, evolve and grow.
Benefits
In return we offer a bonus scheme, holidays (including the option to buy more), wellbeing benefits, free nights in our properties, travel and development opportunities, recognition schemes, pension, company sick pay and other benefits tailored to your needs.
When & Where
We support flexible working—location, days (including weekends and bank holidays in operations), and hours. Flexibility may be ad hoc or permanent. Please ask your recruiting manager or see our careers page for more information.
About Edyn
Our vision is to create sanctuaries across European cities that provide belonging to the free‑thinking urbanite in all of us. Each brand—Locke, Cove and SACO—is rooted in the local neighbourhood, offering vibrant experiences and connections. For more about working at edyn, visit findingedyn.com.
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Management
Industries
* Restaurants
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