What you'll bring to the team
Are you a commercially driven leader with a passion for delivering exceptional guest experiences? Do you thrive in a fast-paced environment where commercial operations come together to create memorable moments for visitors? If so, we want YOU to join our team as a Commercial Manager at SEA LIFE Manchester
About the Role
As a Commercial Manager, you will play a crucial role in ensuring the smooth and profitable operation of all commercial areas. You'll lead and develop a high-performing team, maintain high-quality merchandising standards, and ensure on-brand product availability to drive sales and enhance the guest experience.
What You'll Do
* Oversee the daily operation of all commercial areas, ensuring smooth and efficient service.
* Lead, train, and develop the commercial team to deliver outstanding customer experiences.
* Monitor stock levels, coordinate with suppliers, and ensure effective merchandising and display presentation in line with brand guidelines.
* Drive sales performance by identifying revenue opportunities and implementing promotional activities.
* Maintain high standards of cash handling, loss prevention and financial accountability.
* Organise staff rotas to ensure adequate cover within budgetary constraints.
* Ensure that all commercial activities align with the commercial strategy and customer service expectations.
* Maintain strict Health & Safety compliance across all commercial operations.
This is a full-time, permanent role, working any 5 days out of 7.
Qualifications & Experience
* A results-driven leader with a background in retail, hospitality, or commercial operations.
* Strong team management skills with experience in staff training and performance development.
* Excellent understanding of stock management, merchandising and financial performance metrics.
* Experience in cash handling, sales reporting and financial accountability.
* A creative problem-solver who can adapt to changing trends and consumer demands.
* Knowledge of visual merchandising techniques and creating impactful displays.
* Confident in using IT systems for stock and sales management.
Benefits
* 25% discount in our retail shops and restaurants
* 40% off LEGO online
* Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
* Enjoy the ride pass - giving you and 5 others a merlin annual pass
* Discounted rates at Merlin hotels all over the world
* Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
GBP £33,126.00/Yr.