We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.
With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and outstanding service daily.
The Ideal Candidate
* Passionate about celebrating our customers’ life moments.
* Customer-centric with a drive for excellent service.
* Demonstrates strong leadership skills.
* Positive, forward-thinking attitude.
* Comfortable reviewing store performance data.
* Commercially minded.
* Engaging and enthusiastic team player.
Package & About the Company
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating numerous opportunities within a fast-paced environment.
We offer a wide range of benefits to support your well-being:
* 25% colleague discount in-store and online
* Financial Wellbeing Support (including financial education tools and salary advances)
* Seasonal incentive schemes
* Opportunities for Retail Apprenticeships
* Access to learning and development resources
* Discounts across many UK retailers
* Employee Assistance Programme for mental, physical, and financial support
This role offers genuine prospects for the right candidate. If you’re interested, please apply now.
Note: We reserve the right to close this vacancy early once sufficient applications are received. Early applications are encouraged.
Location: 25 Borough Pavement, Birkenhead, UK
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