We have an exciting opportunity for a new Business Support Officer to join our team. You will help to contribute to the providing outstanding efficiency, and consistent professional Support Service that meets the needs of the business.
This is a fixed term role until March 2026.
As a Business Support Officer, you will proactively and independently support Social Workers or other Trust staff, ensuring processes are maintained in a timely and accurate way. You will ensure that solutions to issues are made in line with delegated authority and in line with policy so that the best outcomes are achieved for Children Young People and Families.
You will be responsible for administration and routine management of a range of efficient administrative processes and procedures to support the operation of the service area ensuring accuracy and timely outcomes. You’ll also manage a caseloads of placements providers who will enquire regarding their un-paid invoices
Additionally, you will monitor, coordinate and supervise the work of a small team, so you’ll act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to business support assistants. You’ll maintain oversite and monitoring of processes, ensuring quality and maintaining staffing rotas including line management (as required) and proactive management of any potential risks and/or conflicting priorities.
We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.
This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.
About you:
* Ability to work flexibly across the service to meet the needs of the business.
* Ensure professional and proactive support.
* Customer service skills as you’ll be liaising with different customers, providing solutions to enquiries.
* Excellent communication skills as you’ll be liaising with a diverse range of stakeholders.
* Some experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.
* Ability to resolve internal/external issues and providing a solution focused response.
* Ability to meet tight deadlines so flexibility is essential.
* Strong administrative experience.
* Deal with ad-hoc and urgent queries, particularly in the absence of colleagues who are on leave/off sick/NWD, which is a daily occurrence.