Overview
Job summary: An exciting opportunity is available for a Clinical Admin Officer to join the Vascular team at Frimley Park Hospital. This is an office-based role where patient contact will be on the phone/email/EPIC. Accuracy and attention to detail are a must. Applicants should enjoy working in a busy environment and you will need to be organised, adaptable, enthusiastic and dedicated, with excellent interpersonal and time management skills. The role is ideally suited to candidates with strong administrative experience and a positive approach to change. This is an administrative role, not a medical role.
Location and workspace
Location: This role is based in offices on-site at Frimley Park Hospital (in person, not hybrid).
Workspace: Bright office shared with up to three other people.
Main duties
* To provide an administrative service to the Department.
* To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported.
* Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies and procedures.
* To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
* Answer queries from colleagues, GP's and patients in a timely and professional manner.
* To ensure that secure systems are in place for the storage of all resources including computerised information.
* Scanning and uploading relevant patient medical documents into the Trust's Electronic Patient Record system (EPIC).
* To assist clinicians with sending letters using EPIC where incomplete patient information (e.g. address) or attachments need to be included.
* To ensure all phone calls are dealt with in a professional and timely manner.
* To operate EPIC and other IT systems to fulfil the role/department requirements.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded Gold for the Armed Forces Employment Recognition Scheme. We provide development opportunities for all staff and offer a wide range of training opportunities.
We recognise the importance of a healthy work life balance and aim to support flexible working patterns where possible.
Details
Date posted: 01 October 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £26,240 to £27,928 a year per annum including HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 151-JLM523-A
Job locations: Frimley Park Hospital, Portsmouth Road, Frimley, GU16 7UJ
Responsibilities and requirements
Job responsibilities: To provide clinical administrative support to the Consultants, Nurses and their junior medical staff, ensuring that the Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.
Qualifications
Essential
* NVQ Level 3 Administration or equivalent practical knowledge
Desirable
* Experience of using EPIC
Experience
Essential
* Recent experience of working in an office environment
* Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
* Be able to work in a busy environment and remain calm under pressure
* Recent experience of working within a team environment
* Previous Clinical Admin or Medical Secretary experience
Desirable
* Working in the NHS either in a hospital/private practice/GP setting
* Experience of direct contact with patients
Skills
Essential
* Ability to communicate clearly
* Ability to work with minimal supervision
* Ability to prioritise workload
* Able to adapt to change
* Excellent interpersonal skills
Desirable
* Understanding of medical terminology
Other
Disclosures: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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