Posted: 20h ago
The role
Cluster Manager | Surrey | Retail & Hospitality Brand
Zachary Daniels has an exciting opportunity for a Cluster Manager who is a passionate leader who thrives on developing people, driving sales, and delivering exceptional customer experiences. We're looking for a Cluster Manager to support and inspire brilliant store teams, helping continue to deliver outstanding products, service, and hospitality across a large geographical area in South West London and beyond
We are open to speaking to candidates who are eager for a step up, perhaps Store Managers who have held areas, completed secondments but now wanted a full-time Cluster Manager role!
This is an exciting opportunity for a motivated multi-site manager to make a real impact, working closely with Store Managers to drive performance, build high-performing teams, and ensure every customer enjoys the warm, welcoming experience that our much-loved quick service coffee house and bakery is known for.
What You'll Be Doing
As Cluster Manager, you'll oversee a number of stores in the earlier - you will drive operational excellence, staff training and recruitment along with a drive to develop those around you.
Key Responsibilities
Lead and support multiple locations to achieve sales targets and business growth objectives
Coach, mentor, and develop Store Managers to maximise team performance and customer satisfaction
Monitor store performance through KPI analysis, sales reporting, and customer feedback
Identify opportunities to increase sales, improve efficiencies, and strengthen customer loyalty
Ensure all stores consistently meet food safety, hygiene, and health & safety standards
Resolve operational challenges and escalated customer concerns effectively and professionally
Maintain high brand standards across all locations
Foster a positive, customer-first culture where teams can thrive and succeed
What We're Looking For in our new Cluster Manager
Knowledge and experience about managing multiple retail or hospitality locations
A strong track record of driving sales growth and commercial performance
Outstanding leadership, coaching, and people development skills
Strong understanding of food safety, hygiene, and health & safety compliance
Excellent analytical and problem-solving abilities
A hands-on, proactive approach with a passion for delivering exceptional customer experiences
Strong communication and relationship-building skills
Ready to Take the Next Step?
If you're an ambitious multi-site leader looking for full-time Cluster Manager role that is a rewarding role with a successful and growing quick service restaurants, coffee houses or even fresh goods and bakeries.
BH36475
