Process Improvement Analyst Intro We have an incredible opportunity for a Process Improvement Analyst to join our Member Services team on a permanent basis, based in Darlington (hybrid working). Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here The Role Within this role, you will be a valued member of the Process Engineering team by playing a crucial role in analysing, documenting and improving our Member Services business processes, driving efficiency, benefits realisation and enhancing overall performance ensuring alignment with Railpen’s objectives. This role will also look to design processes that are more effective, efficient and aligned with our Member First measures. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The Person The successful candidate will have previously worked within either a business analysis, business process reengineering or a process improvement role and will have significant experience in supporting delivery process and systems change with a good understanding in the Pensions sector. You will also have demonstratable experience in process mapping and modelling tools. An industry recognised qualification for example: Six Sigma and substantial knowledge of Lean Six Sigma methodologies and other process improvement frameworks is essential. We are looking for someone who has an ability to build collaborative relationships with a variety of stakeholders across the business to identify areas for improvement, design new processes and implement solutions. You will be an excellent communicator, both verbally and written, to engage with our colleagues. You will demonstrate excellent problem-solving skills, with the ability to assess complex situations and develop practical solutions. The aptitude to challenge the status quo and promote change is fundamental to this role. You will deliver in-depth analysis of business activities, processes, and data to support successful project outcomes, ensuring business requirements are well defined and documented throughout the project lifecycle. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. What we can offer you Rewarding you A competitive salary 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral scheme Heath & Wellbeing Employee assistance programme Heath cash plan Eye care vouchers Flu vaccination Lifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next Steps Please apply for the apply button or visit Careers Page by Friday 16th January 2026 Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life .