Join to apply for the Service Technician role at Take Up The Cross
At Sofology, we’re all about helping our customers feel at home… As a Service Technician you’ll be the expert on the move, visiting customers in their homes to breathe new life into their beloved sofas.
Responsibilities
* Carry out upholstery repairs, adjustments, and maintenance in customer homes, stores, and Customer Distribution Centres, ensuring every sofa meets high-quality standards.
* Communicate clearly and professionally to keep customers informed throughout the visit.
* Inspect furniture to identify damage, defects, or signs of wear and decide on the best repair solution.
* Repair or replace external coverings and internal components, restoring sofas to original condition or better.
* Keep detailed records of work, parts used, and customer feedback to help us continuously improve.
* Ensure every repair meets Sofology quality standards and leaves customers happy.
* Follow all safety procedures and Sofology processes at customers’ homes, stores, or CDCs.
* Work closely with the wider Customer Care Teams to source any parts or materials needed.
* Educate customers on how to care for their sofas for years to come.
* Collaborate effectively with retail staff, the customer care team, and quality control.
Qualifications
* Passionate about quality and attention to detail.
* Great with customers and confident in home environments.
* Skilled with tools like staplers, cutters, and sewing equipment.
* Experienced with fabric and leather repairs, internal components, and framework.
* Comfortable lifting and moving furniture safely.
* Team player who loves fixing a sofa as much as making someone’s day.
* Experience in upholstery or furniture repair is a plus.
Pay & Perks
* Great basic salary & company bonus.
* Opportunities to learn & grow.
* 30% discount across the Group, plus 15% for friends and family.
* Access to discounts at high street retailers.
* Mental, physical and financial support (EAP).
* Enhanced maternity & adoption pay.
* Spend up to £1,500 at Currys / PC World and spread the cost.
* Additional days off for special occasions.
* Contributory health scheme, flu vaccines, access to a Doctor and private health check.
* Income protection, bereavement and life assurance.
* Holiday buy back scheme (5 days).
* Sharesave, volunteer days and cycle to work scheme.
About Sofology
We’re a fun place to be and we know our people are priceless… We roll out the red carpet to each and every customer, working together to be bold and ambitious. … Roll Out The Red Carpet… A Seat for Everyone… Bold By Design… So, if you want to join us on the sofa, save your seat by applying now!
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