Permanent
Permanent Job Description Summary: Customer Care Associate, Permanent, Location: Edinburgh (hybrid model requires 40% office presence), Salary: starting £26,228, Working pattern: full‑time 37.5 h/week, Shift times 8:30‑5:30 Mon‑Fri, Training: comprehensive 3‑month on‑site program, Closing Date: Friday 15 May 2026.
Responsibilities
* Answer inbound calls and help customers use the Aegon Platform to manage their money.
* Take ownership of customer satisfaction by listening to needs and communicating in clear language.
* Assist customers with key financial matters such as pensions, savings, and investments.
* Collaborate with team and follow procedures to resolve issues efficiently.
Qualifications
* Experience in customer service (contact centre, face‑to‑face, retail, hospitality).
* Excellent communicator with an eye for detail.
* Empathetic, able to put yourself in a customer’s shoes and work flexibly.
* Comfortable using Microsoft Office tools (Outlook, Teams, Word, Excel).
* Willingness to learn and grow within the role.
Benefits
* Starting salary £26,228 (£13.45 hr) with possibility to grow up to £33,240 (£17.05 hr).
* Pay & Progression scheme to increase rewards with performance.
* Pension scheme: employee contributes 3%, company 9%, match up to 20% combined.
* Discretionary annual bonus based on personal and company performance.
* 34 days leave per year including bank holidays, prorated for part‑time.
* Private medical cover, life assurance, critical illness cover, enhanced parental leave.
* Lifestyle benefits: retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments, travel loans.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.
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