We are working on behalf of our client who is looking for a confident and experienced Collections Advisor. You will be working with a supportive team, and the role offers real progression for the right person. The ideal candidate will have experience working with vulnerable customers within a fast-paced office environment, confident dealing with inbound and outbound calls and someone who genuinely wants to help people. What’s on offer * Annual Salary circa £26 000 – £28 000 (Depending on experience) * Working hours between 8am – 6pm, Monday – Friday (ROTA BASIS) * Hybrid working option * 25 days holiday (Plus Bank Holidays) * Pension Scheme * Wellness Plan * Regular Social Events What you’ll be doing as the Collections Advisor: * Deal with vulnerable customers via inbound / outbound calls, email, and written correspondence to collect overdue payments * Identify and agree on appropriate solutions – considering their individual circumstances and potential vulnerability * Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework – in alignment with FCA guidelines * Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets * Negotiate payment plans and settlements in accordance with company policies * Meet or exceed collec...