Job Summary
An exciting opportunity has arisen for a full time Patient Services Manager to join our friendly, highly regarded surgery in Inkberrow, Worcestershire. This role would suit a dynamic, proactive person with a proven track record of leading a team. As a surgery we value collaborative working and support each other to provide high quality patient care. The ideal candidate will relish the challenge of working in the ever-changing world of General Practice and the NHS. We are looking for a confident, adaptable, caring individual with excellent communication skills. Our new Patient Services Manager will ensure the reception and administration teams function smoothly and effectively, helping to bring together the different services within the surgery to provide the best possible patient care. Excellent organisational and problem-solving skills are essential. If you have experience of line managing a team and the drive, motivation and commitment to fulfil the needs of our patients, we want to hear from you. In exchange we offer an attractive employment package including NHS pension. The shift pattern for the role will be Mondays to Fridays, 8am to 4pm, total 37.5 hrs per week.
Main duties of the job
Working closely with the Practice Manager, you will be responsible for the efficient management and training of the Reception and Administration teams. You will ensure that all duties are performed safely and effectively. You will oversee patient recall, including QOF, and all patient administration and communication needs. You will be results driven having active oversight of the patient service provision. You will ensure adequate clinical cover is in place to meet demand and will manage appointment templates on the EMIS clinical system.
Please refer to the Job Description and Person Specification for details of the skills and qualities required for this role.
About Us
Grey Gable Surgery is a rural dispensing practice serving approximately 6000 patients. We are rated highly by our patients who consistently comment on the friendliness and professionalism of the staff. As a small team we work closely together and support each other.
Details
Date posted: 18 September 2025
Salary: £35,000 to £37,000 a year Plus NHS Pension
Contract: Permanent
Working pattern: Full-time
Location: Grey Gable Surgery, High Street, Inkberrow, Worcester, WR7 4BW
Job Description
Job responsibilities
Job Summary: Manage the practice reception and administration team, carrying out day to day activities. Manage the recall of patients on disease registers and for routine vaccinations and screening. Provide support and training for current and new reception and administration staff. Provide cover for medical secretary. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies. Manage private report and copy record requests. Please see the attached Job Description and Person Specification for full details of the role.
Person Specification
Abilities & Aptitudes
Essential
* Ability to deal with patients in a courteous and professional manner
* Ability to organise, prioritise and problem solve
* Ability to handle information securely and confidentially
* Ability to lead a team
* Ability to use initiative and judgement
Desirable
* Ability to motivate teams
Experience
Essential
* Experience of working in General Practice
* Experience of working with EMIS clinical system
Desirable
* Experience of leading a team
* Experience of working with Accurx/Docman or similar systems
Qualifications
Essential
* Good general education with excellent literacy and numeracy skills.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Grey Gable Surgery
Address: High Street, Inkberrow, Worcester, WR7 4BW
Employer's website: https://www.greygablesurgery.com/
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