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* Respond to all new claims advices delegated for your handling in a timely fashion and maintain a record of all such claims. This includes setting up files and obtaining supporting documentation to facilitate claim settlement.
* Appoint specialists from the company's panel, including loss adjusters, engineers, and solicitors, where applicable.
* Respond to queries from policyholders, brokers, and other relevant parties appropriately.
* Correspond with policyholders and brokers to request supporting documentation for claims, enabling timely settlement while maintaining a professional attitude.
Overview
Key Responsibilities:
* Respond promptly to all delegated new claims advices and keep detailed records. Set up files and gather documentation necessary for settlement.
* Appoint specialists such as loss adjusters, engineers, and solicitors from the company’s panel as needed.
* Address queries from policyholders, brokers, and other parties professionally.
* Communicate with policyholders and brokers to request documentation, ensuring timely claims settlement with a professional approach.
Qualifications Required
* Good understanding of property claims; liability experience is advantageous.
* Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Experience Required
* At least 5 years of claims handling experience.
* Comfortable with figures and confident when communicating with policyholders, brokers, loss adjusters, and solicitors.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Staffing and Recruiting
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