Due to rapid growth and an expanding workforce, the UK's number one recommended garage door installer is looking to recruit a National Technical Trainer. This position will play a lead role in ensuring the induction and development of all new field engineering recruits, ensuring they have the skills required to deliver industry leading installations & exceptional customer experience.
Key responsibilities include.
1. Lead the technical training for all new field engineer training, including Trainee, Installation and Technical Support Engineers.
2. Ensure all training plans and material are fit for purpose, up to date and continually refined to support the delivery of a thorough and engaging training plan.
3. Develop training materials to meet ongoing field requirements driven from product, procedural or process changes.
4. Support the development of best practice approaches to training, utilising new technology and methods.
5. Deliver interactive and engaging training sessions, utilising direct feedback and field results to continually refine the programme.
6. Work with 3rd parties (training providers, colleges etc) to design and deliver an apprenticeship programme for future installers.
7. Ensure the business’ commitment to safety is made clear and demonstrated from day 1 of the training programme.
8. Work with the Head of Field Installations and others to design and develop a first-class in-house training facility for all field and new product training.
It is essential candidates possess the following:
9. Experience working in the garage door industry
10. Experience of fitting all garage door types, including roller, sectional and side hung.
11. Demonstrable experience of working in a training, coaching or mentoring capacity
12. Computer literate with a good understanding of Microsoft Office applications
13. Excellent communication & presentation skills
14. Flexible and confident working in a changing environment
Due to the nature of this role, you may be required to travel to various training locations which could involve overnight stays.