Job Title: Client Care Coordinator (Veterinary Receptionist)
Salary: £12.83 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 19.50 hours per week (Average over a four week period)
Shift pattern
* Week 1: Monday 8:30am‑6:30pm; Tuesday 8:30‑1:30pm; Friday 8:30am‑1:30pm
* Week 2: Monday 8:30am‑6:30pm; Tuesday 1:30pm‑6:30pm; Friday 1:30pm‑6:30pm
* 1 in 4 Saturdays or Sundays in Huntingdon (9‑hour day, hours vary between 7:30am‑7:00pm)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front‑of‑house team as our new Client Care Coordinator!
Cromwell Vets are looking for someone pro‑active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
* Welcoming clients and their pets upon arrival
* Answering the phone in a polite, clear and empathetic manner
* Ensuring all enquiries are resolved efficiently
* Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
* Assisting with administrative duties, including answering email enquiries and online booking requests
* Debt management – ensuring payments are taken at the time and chasing any outstanding balances
* Occasional assistance to the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What we’re looking for
* A valid driving licence is required; must be flexible and able to cover shifts across all Cromwell branches
* Strong administration and organisation skills
* Confident telephone manner
* Reception or client care experience
* Cash handling and till operation experience
* Previous experience of working in a veterinary/doctors surgery (desirable)
* IT skills – confident in the use of Word, Excel and Outlook as a minimum
What we offer
* 25 days annual leave plus Birthday Day (non‑contractual)
* Life assurance 4x salary
* Pension scheme 3% employer, 5% employee contributions (Salary Sacrifice)
* Enhanced sick pay
* Enhanced family leave
* E‑cars salary sacrifice (perm only)
* Cycle to work scheme salary sacrifice (perm only)
* Refer a friend
* Pet insurance discount
* Discount platform – Benefits Hub
* Reduced gym membership (Pure Gym)
* Associate assistance programme
* Eye care scheme
* Headspace
* Annual flu voucher
About us
Cromwell Vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire’s pets for over 100 years! Our team is immensely proud of the outstanding 24‑hour care they provide and we are equally proud of them. Cromwell Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world.
We are committed to fostering a culture that is inclusive and diverse, and we care about you and want you to be authentic, with everything you need to perform at your best.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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