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Customer service account manager

Wakefield
Customer service account manager
€25,000 a year
Posted: 26 January
Offer description

12 Month Fixed term contract | Office-based | Immediate Start Sales Administrator / Internal Account Manager Location: Normanton (Fully Office-Based) Contract: Fixed Term – 12 Months Hours: Full-TimeI am working with a client who is seeking a Sales Administrator / Internal Account Manager to join their team for a 12‑month maternity cover. This is a busy and varied office‑based role, supporting the team to ensure a smooth and efficient experience for customers. Key ResponsibilitiesIn this role, you will handle a broad range of administrative and customer-focused tasks, including: Being the first point of contact on the Customer Service phone line Managing telephone and email enquiries professionally and promptly Taking, processing, and importing stock orders Sending pre‑production samples and approving samples with external suppliers Sending smart forms and order confirmations to customers Following up on open orders and keeping customers updated on progress Assisting the Sales team with projects and day‑to‑day support Maintaining accurate records and updating the Capsule CRM system with new opportunities Liaising confidently with colleagues across different departments and with external partners Supporting general administrative duties as required Taking responsibility for personal health and safety in the workplace Skills & Experience RequiredWe’re looking for someone who can bring: Strong customer focus and a positive, solution‑driven mindset Excellent attention to detail and accuracy Confident written and verbal communication skills Proven organisational skills with the ability to multitask effectively Ability to work well under pressure in a fast‑paced environment Experience liaising with internal and external stakeholders Good computer literacy (Microsoft Office; CRM experience beneficial) A professional, friendly approach and strong team ethic What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4763944

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