Company Description
K&M First/Property Management Ltd. is a full-service property management company specializing in residential block management across London and the South East of England. With over 40 years of experience, we prioritize professionalism and compliance with all legislative requirements through our affiliations with professional bodies such as RICS and TPI. Our services include managing maintenance, appointing contractors, arranging building insurance, and planning for major works, including those under section 20 legislation. We also handle problem buildings by providing solutions through the First-tier Tribunal Manager appointments to ensure smooth and effective management of properties.
Role Overview
K&M are seeking a bright, energetic, and intelligent individual to undertake office administration duties and work directly alongside the Property Manager, Managing Director, and existing team members.
This is a hands-on and varied role within a busy property management environment, offering exposure to financial, legal, operational, and compliance matters.
Key Responsibilities
Office Administration
General office administration including filing, photocopying, scanning, and document management
Responding to daily emails and telephone queries from residents in a professional manner
Preparing correspondence and reports following meetings or site visits
Property Management Support
Assisting in the management of a portfolio of residential properties
Dealing with day-to-day incidents and maintenance issues, taking direct action where instructed
Undertaking block inspections when required
Maintaining strong working relationships with contractors, agents, and third-party suppliers
Attending meetings with directors or colleagues, occasionally outside normal working hours
Financial & Accounting Duties
Assisting with monthly financial accounting processes
Preparation of estimates and invoices
Assisting with weekly payment of third-party invoices
Assisting in preparing annual service charge budgets, accounts, and demands
Supporting interim and final invoicing and collection procedures
Compliance & Legal Support
Assisting with health and safety matters to ensure compliance and risk mitigation
Supporting compliance with statutory provisions and property legislation
Assisting with insurance claims and liaising with insurers and loss adjusters
Dealing with solicitors and legal matters as required
Resident & Client Interaction
Meeting and interacting with residents in a customer-friendly and professional manner
Ensuring reasonable resident issues and service requests are addressed promptly and efficiently
Skills & Experience Required
Highly organised, punctual, and reliable
Proactive "can-do" attitude with strong initiative
Strong attention to detail and good memory retention
Excellent written and spoken English (formal standard required)
Professional and confident telephone manner
Good standard of arithmetic
Proficient in Microsoft Office, particularly Excel and Outlook
Strong overall computer literacy
Ability to communicate clearly and proactively with clients
Willingness to learn, develop, and progress within the property sector
Personal Attributes
Hands-on and adaptable
Team-oriented
Professional and discreet
Able to work under pressure in a fast-paced environment