Customer Care Assistant. We are supporting a global brand who are looking for a customer care assistant to join the online customer care team. You will be the first point of contact for customers across digital channels, ensuring every interaction is handled with empathy, efficiency, and a focus on delivering exceptional service.
Key Responsibilities
Reports To: Customer Care Manager
Respond to customer inquiries via email, live chat, and phone
Provide product information, order updates, and after-sales support
Resolve complaints with professionalism, escalating when necessary
Maintain accurate records of customer interactions in CRM systems
Collaborate with retail and logistics teams to ensure smooth customer journeys
Uphold brand values in every interaction
Skills & Experience
Previous experience in customer service, or retail.
Excellent communication skills (written and verbal)
Strong problem-solving ability and attention to detail
Comfortable using digital tools and systems
Positive, energetic, and team-oriented mindset
Ideally will have used SAP
Will have some call centre experience
Have worked with watches or jewellery
Competitive salary and benefits package
Monday-Friday with some Saturdays
Staff discounts
We will only be able to respond to candidates whose experience closely matches the requirements outlined in this job description. Please ensure your CV clearly highlights all relevant skills and experience.
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