VANRATH are delighted to be assisting our major client, a large customer-focused organisation with the recruitment of a Customer Success Administrator to join their team based in Magherafelt. What's in it for you? 12-month maternity cover contract Monday to Friday, 8am-5pm Office-based role in Castledawson About your next employer You'll be joining a well-established facilities management organisation delivering integrated building services across both public and private sector contracts. About you Previous experience in scheduling, planning, or logistics Strong customer service and customer care experience IT literate with good Microsoft Office skills Excellent organisational and planning abilities Strong communication skills with the ability to manage client relationships Able to work accurately under pressure and meet deadlines Comfortable working independently and as part of a cross-functional team Desirable : experience within housing maintenance or construction environments Desirable : Degree or HND in a related discipline What you'll do Act as the first point of contact for customer queries and repair requests Deliver a professional, high-quality customer service experience Triage and assign repair jobs to the relevant teams or subcontractors Monitor job progress, update systems, and ensure target dates are met Keep customers informed and escalate issues where required Liaise regularly with internal stakeholders to provide accurate updates Maintain records, complete job closures, and support KPI performance For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence. IND04 Skills: Workforce Planning Scheduling Logistics Facilities Management Customer Service Benefits: Additional Benefits