Our client is a well‑respected Property Services Contractor that have been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.
Shifts are held over Monday to Friday. No weekend working. Permanent position.
This role will be based at the companys Omagh office.
This role also offers growth opportunities.
Salary
Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities
Responsibilities
* Be the initial point of contact for tenants for urgent, routine and adaption works
* Scheduling customer appointments and creating events
* Notifying customers on planned arrival of workers; Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
* Raising survey events on new COTs, Adaptions and Response jobs
* Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
* Liaise with administration team, supervisor and management to answer queries and review works in progress.
* Liaise daily with client district maintenance officers/administrators
* Monitoring of required completion dates, ensuring they are meet, or extension requested were required
* Dealing with queries and complaint resolution
* Maintaining standards and processes to reach KPI targets.
The Ideal Person
* IT literate, proficient in Microsoft Office
* Previous experience of scheduling/ logistics
* Experience in customer service and customer excellence
Preferred
* Experience operating within a face paced construction industry with a focus toward
* housing maintenance
* A Degree / HND in a related discipline
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
J-18808-Ljbffr